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Refunds and Remedies Policy
Our refund policy covers for a replacement or refund incase of major failure. In addition you are also entitled to have the goods repaired or replaced. All refunds or replacements are excluding cost of postage.
1. Faulty product
- Minor Fault
Contact our customer service team, you can take the option of partial refund without the need to return the item or choose to return the item for a replacement or refund.
- Major Fault
Contact our customer service team if you choose are between a repair or replacement or refund of the item (subject to availability).
The product must be returned to us in brand new condition exactly as it was received along with the packaging. All products must be packed in the original, unmarked packaging and must include all accessories, documentation and manuals that was originally shipped with the Product.
2. Product doesn’t match the description
We strive hard to accurately present the products on the website, keeping it close to its original form. If the product drastically varies from the description provided, such that you would not have purchased it, you are then entitled to a refund. Proof of variance must be provided.
3. You have had a change your of mind
We will not to provide a refund or replacement. However will provide you with a store credit.
If you are entitled to a replacement or refund and we find that the item has:
- been subject to inadequate or improper care, negligence in handling as per the instructions provided , misused ,damaged or any abnormal conditions.
- been involved in any accident or damage that is caused by an improper attempt at modification or repair; or
- been used contrary to our or the manufacturer’s instructions for the item; or
- deteriorated through normal wear and tear, after being delivered by us, we decide at our discretion not to replace or refund you for the item and/or we may require you to pay all reasonable postage costs and charge this to your credit or debit card, or the payment details that you provided to us at the time of order, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.